Refund Policy

Last updated: March 24, 2026

1. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee for all paid subscriptions. If you're not satisfied with the service, contact us within 14 days of your first payment for a full refund.

2. How to Request a Refund

To request a refund, contact us at:

• Email: support@whalewink.net
• Subject: "Refund Request"

Include your registered email address and the email associated with your payment.

3. Refund Process

Once we verify your payment, refunds are processed within 5-10 business days. The amount will be credited to your original payment method.

4. After 14 Days

Refunds requested after 14 days are handled on a case-by-case basis. We may offer:

• Partial refund for unused service time
• Account credit for future use
• Subscription pause instead of cancellation

5. Subscription Cancellation

You can cancel your subscription at any time through your account settings. Your access will continue until the end of your billing period.

6. Special Circumstances

We understand that technical issues can occur. If you experience service problems preventing use of the platform, contact us immediately. We may offer extended refunds or service credits in these cases.

7. Paddle Payments

Payments are processed through Paddle. Refunds are issued through our system — please do not contact Paddle directly for refunds.

8. Contact

Questions about refunds should be sent to: support@whalewink.net